Refund, Cancellation & Delivery Policy
Effective date: 10 October 2026
1. Free masterclasses
Free masterclasses involve no payment, so no refund applies. You can stop messages about them at any time by replying STOP on WhatsApp.
2. Paid workshops: cancellations by you
| When you ask | What you get |
|---|---|
| 48 hours or more before the first session | Full refund of the amount paid |
| Less than 48 hours before the first session | No refund, but a free one-time transfer to any batch in the next 3 months |
| After the first session has started | No refund or transfer. You keep access to the recordings and materials |
Missing a live session doesn't make you eligible for a refund. You can watch the recording.
3. Cancellations or changes by us
- If we cancel a batch, you get a full refund or a free move to another batch: your choice.
- If we reschedule a session, you can attend on the new date, move to a later batch, or get a full refund if neither works for you.
- If a session is badly disrupted by a problem on our side, we will repeat it or share a full recording.
4. Payment problems
- Duplicate payment for the same seat: the extra payment is refunded in full.
- Money debited but no confirmation: message us with your payment details. If the payment didn't reach us, your bank or Razorpay usually reverses it automatically within 5–7 working days.
- Removal for breaking our Terms (for example sharing access or harassment) is not refundable.
5. How to request a refund or transfer
WhatsApp us at +91 89626 23662 or email vithuproinstitute@gmail.com with your name, registered phone number and Razorpay payment ID (it's in your payment receipt). We reply within 2 working days.
6. Refund timelines
Approved refunds are made to your original payment method through Razorpay within 5–7 working days of approval. Your bank may take a few more days to show it. Payment gateway charges are not deducted from full refunds.
7. Delivery of services (no physical shipping)
All our programmes are delivered online. Nothing is shipped.
- After payment: a confirmation with your batch details and community link arrives on WhatsApp right away, and always within 24 hours.
- Before and during the workshop: joining links are sent on WhatsApp before each session (7, 3 and 1 day before, then 2 hours and 10 minutes before each session).
- Recordings and materials are shared within 24 hours after each session.
- Certificates are sent digitally within 7 days of the workshop ending, to eligible participants.
Didn't receive something? WhatsApp us at +91 89626 23662 and we'll resend it.
8. Contact
Email: vithuproinstitute@gmail.com · Phone/WhatsApp: +91 89626 23662